Salesforce Communities - Possibilities, Cost, and Facts
Updated: Mar 8
Thinking about getting started with a community for your own customers or dealers? Here’s the inside scoop on some important you should understand and know:
Be it be any CRM in this IT world, no matter on what technology it is built on, no matter on which platform it is deployed but it is created with one goal i.e. to improve Customer Relationship and to provide stand alone platform to companies to perform all CRM activities.
Salesforce is well known and is most used CRM Platform today. While Salesforce comes with minimum $25 portal licence (Full Licences Cost Varies with Edition) today to login into salesforce and access data, it also gives another level of accessibility of data outside salesforce for Customers and Partners with the concept of Communuties.
WHAT AND WHY COMMUNITIES?
Community Cloud, as the name suggests, is a Salesforce platform that gives companies the tools to create branded online Web Application/ Website to exchange Salesforce Internal data to another salesforce platform access by different set of users. Through these communities, companies can open up communication and collaboration channels with customers, partners and employees like never before. Now, we know that on Communities we can show the data to external users but security? correct, this data is not accessed by external users directly but via Community licensed users managed in the Salesforce Org. However, communities Lightning/ Visualforce custom development gives complete privileges to show data and provide as much as customization on public communities as well.
With Salesforce Enterprise and Unlimited Edition Salesforce we can build upto 100 free public communities, but to provide secured access on communities sites to the external users licenses are required to be bought. Which licences to suits your business model? It really depends whom you want to give the access to your data.
Salesforce licensing for external community users comes in basically three main editions: Customer, Partner and Lightning External. Within each edition, there are twotypes: Member-Based and Login-Based.
For External User. Quickly build connected customer portals, service communities, and help centres.
$2/login or $5/member/month
Customer Community Plus
For External User. Deliver complex portals with advanced sharing, delegated administration, reports, and dashboards.
$6/login or $15/member/month
For External and Internal User .Dedicated to the Partner, or the Internal business user. Boost partner sales with Sales Cloud PRM, a complete channel management solution.
$10/login or $25/member/month
Some of the very common use cases in Salesforce Community are-
Customer Service Portals
Customer Knowledge Portal
E-Commerce Web Applications
The real power of communities lies in the fact of the capabilities to integrate it with any third party applications same as salesforce. With Integrations you can have possibilties of connecting community site with any external databases like Inventory Management, Product Master Database, or applications like Payment Merchants etc.
NOTES AND FACTS:
Support SSO Logins
Reusable Lightning Components
Native Plug and Play Community Components
On-Demand Buy Salesforce Community Licenses.
Complete Custom Domain Name for Salesforce Community so your customers or Partners don't get even idea that they are logging into Salesforce Cloud.
Supports Sandbox Development
Out of the Box Community Templates
Additional Handy Resources Here is more specific information about communities, including standard pricing, licensing, different editions and notes on deployments:
Editions and Types: https://help.salesforce.com/articleView?id=users_license_types_communities.htm
Have other questions or want to talk directly with a Salesforce expert? Reach out anytime. We’ll be happy to help.